Advisor - Client Services
Job No:
S104466
Location:
Anglicare SQ - Client Service Centre - Woolloongabba, QLD
About the Position
Anglicare’s Client Service Centre drives a great client experience by ensuring we operate a highly efficient and customer-centric business model. Our dedicated and creative team work collaboratively with services across Queensland to make a real difference to the lives of our clients. Due to organisational growth we are looking for an Advisor - Client Services to join us in Woolloongabba, working full time hours on a six-month contract. You must be available to work shifts between 7.00am and 7.00pm, five days per week and able to start immediately.
You will be responsible for acting as the first point of contact for prospective and existing clients of Anglicare. For prospective clients you will be responsible for connecting them with services that Anglicare provides, and support their entry into service. Existing clients may require additional support and have question about their services.
The key focus of this role is to establish a connection with the client through a personalised and positive customer experience that reflects the Anglicare brand, ensuring the client’s needs are understood and responded to appropriately, and placing Anglicare as preferred choice for service delivery.
About You
This is a high-volume, fast paced call centre role that manages both inbound and outbound calls. Our successful candidate will offer a calm, professional attitude and the following experience:
- A successful background in a frontline, first-contact call centre environment with continuous call response
- The highest level of customer service and strong rapport building skills
- A friendly demeanor and dedication to providing solutions; strong, high-quality communication skills
- Working with minimal direct supervision, including managing your time and workflow
- An ability to empathise with elderly and disabled people and their carers - and challenges they may be facing
- Proven ability to listen actively, engage with clients and develop an understanding of their needs
- Intermediate Microsoft Office; strong alpha-numeric data entry skills and exceptional level of accuracy
- Dedicated to maintaining client confidentiality and privacy and working consistently within professional boundaries
You will be required to hold a current National Police Certificate and a Certificate III in Call Centre Communications would be beneficial. Previous experience in the use of Procura would also be an advantage.
What We Offer
Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy:
- Extending your skill set in a fast paced role with a variety of requirements
- Working with a passionate and highly- motivated team of professionals
- Genuine career growth and professional development opportunities
- An excellent pay structure including Salary Packaging options
- The convenience of a location South-East of the CBD with easy access to public transport
Show Your Interest
Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients; working with an organisation that values your professional contribution and personal well-being. Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection.
JOB NUMBER S104466
For further information please contact
Jessica Taylor on 07 3028 4731
Applications close Sunday 30th June 2019
Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.