Client Services Advisor - Full Time
Job No:
S2964
Location:
Anglicare SQ - Client Service Centre - Woolloongabba, QLD
About the Position
The Client Service Centre drives a great client experience by ensuring we operate a highly efficient and customer-centric business model. Our dedicated and creative team work collaboratively with services across Queensland to make a real difference to the lives of our clients.
Due to organisational growth and team development we are looking for a full time Client Services Advisor to join us in Woolloongabba. You must be available to work shifts between 7.00am and 7.00pm, five days per week.
You will be responsible for acting as the first point of contact for prospective clients of Anglicare SQ who have been assessed as eligible for packaged care, and to facilitate the process of a prospective client’s entry to service. The key focus of this role is to establish a connection with the client through a personalised and positive outbound call experience that reflects the Anglicare SQ brand, ensuring the client’s needs are understood and responded to appropriately, and placing Anglicare SQ as preferred choice for service delivery.
This role is also responsible for ensuring all relevant information is gathered and entered accurately into our database, and the client’s initial contact with the Client Liaison is scheduled correctly. The Client Services Adviser will also liaise with community staff and other stakeholders to clarify information when required.
About You
This is not your usual call centre role - so together with your excellent Customer Service and rapport building experience, you will need to bring:
- Successful background in a frontline, customer-facing or first-contact client service environment - preferably with inbound call experience
- An ability to empathise with elderly and disabled people and their carers - and the challenges they may be facing
- Proven ability to listen actively, engage with clients and develop an understanding of their needs
- A highly customer-centred attitude; friendly demeanor and dedication to providing solutions
- Capable when providing information on multi-disciplinary services and acting as an ambassador for the Anglicare brand
- High level communication skills with a focus on successful, high-quality outcomes and solutions
- Gather information accurately and in detail, using available technology and resources
- Working with minimal direct supervision, including managing your time and workflow
- Intermediate level knowledge of Microsoft Office; strong alpha-numeric data entry skills and exceptional level of accuracy
- Dedicated to maintaining client confidentiality and privacy and working consistently within professional boundaries
A Certificate III in Call Centre Communications would be beneficial, and you will also be required to hold a current National Police Certificate. Previous experience in the use of Procura would also be an advantage.
What We Offer
Anglicare SQ is committed to building a highly skilled workforce, assisted by a dedicated management team. This challenging, stimulating and essential role in Woolloongabba will also:
- Extend your skill set in a fast paced role with a variety of requirements
- Offer a passionate and highly- motivated team of professionals to work with
- Provide genuine career growth and professional development opportunities
- Include an excellent pay structure including Salary Packaging options
- Have the convenience of a location South-East of the CBD with easy access to public transport
Show Your Interest
Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients; working with an organisation that values your professional contribution and personal well-being. People of Aboriginal and Torres Strait Island heritage are strongly encouraged to apply.
To submit an application and to view a copy of the Position Description, click ‘Apply’ below or visit http://anglicaresq.org.au/career/ and refer to job number S2964
For further information please contact
Amanda Benson on 07 3028 4731
Applications close Friday 28th July 2017
Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position
About Us
Anglicare Southern Queensland is a proud member of the Anglicare Australia network. We provide the support you need for the life you want in partnership with government and other support organisations in response to identified care needs throughout southeast Queensland.
For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.
Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare Southern Queensland is here, to offer the best quality support to enable you to live the life that you want.
We also offer a range of specialist services within indigenous, homeless, multicultural and rural and remote communities.
The work of Anglicare Southern Queensland stretches from Cairns to Coolangatta, from Birdsville to Brisbane and reaches out to support to people of all ages with a variety of needs.
Anglicare Southern Queensland has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs all working towards a happier, healthier community.