Concierge
Job No:
S3107
Location:
Anglicare SQ - Service Enablement - Various Locations, QLD
About the Position
Anglicare SQ is committed to providing a wide range of integrated, flexible, responsive and easy to access services to people seeking individualised community supports and services. Current changes within the sector, including the National Disability Insurance Scheme and Aged Care reforms, have created exciting opportunities for several Concierges to join us, working throughout the region. We have part time and full time, permanent and contract positions in various locations - including Brisbane, Ipswich, Townsville and Roma. These are autonomous roles, so you will need to be comfortable working independently, and reporting to a Brisbane-based manager.
The Concierge is a key role, focused on providing excellence in customer service as a first point of contact for potential and existing clients. The role works in partnership with clients to understand their goals, needs and preferences, and uses this understanding to develop tailored solutions available for purchasing, and supporting clients to maximise their life outcomes.
The Concierge ensures that, during the process of negotiating and establishing a Service Agreement and its associated service provision, the key hallmarks of Anglicare’s Service Model and values are applied.
About You
You have demonstrated experience working in a customer directed business environment, where clients purchase supports and services; you are comfortable working independently, and you will be results focused with experience that includes:
- A successful background in a client driven position including establishment, and maintenance, of relationships
- Working within values-based frameworks with a belief that every person can contribute to a community
- A proactive and positive approach to conducting telephone, virtual and face-to-face meetings
- Strong administration skills with the ability to plan and organise a complex workload
- Confidence in building networks and working as an ambassador of a service organisation
Your passion for the opportunities these reforms offer, and a dedication to growing and shaping Anglicare as a service provider will be coupled with:
- An ability to question effectively and listen actively to gain relevant information
- Demonstrated experience building rapport with clients, their carers and other stakeholders by establishing trust and respect
- A robust, well-developed knowledge of people and customer service
- An understanding that communication is not just written or verbal, and the ability to adapt to different situations and needs
- Exceptional organisation, problem-solving and time management. This is a self-regulating role so these skills are essential
- Critical thinking with well-developed negotiation and influencing capabilities, and the confidence to offer new suggestions and solutions
Travel is a large component of this role with a portion of your time spent outside of an office environment, engaging with clients and other stakeholders, within the region. You will also be required to travel to Brisbane several times throughout the year for development and training.
To be successful in this exciting position, your application will be supported by these qualifications:
- Degree in Social, Behavioural or Health Sciences; Human or Social Services or similar
- A current Blue Card (Working with Children) with Yellow Card exemption
- A National Police Certificate
- Current Queensland Driver Licence
What We Offer
This is a unique and special opportunity to join a large, and well-respected non-profit organisation, and be part of its growth and development. You will be offered:
- A key role within a small but expanding team who stand as an entry point to the organisation
- A position that offers independence and autonomy, along with the support of a passionate and proactive manager
- The opportunity to provide customers with access to services that enable them to live the life they want
- Options of full or part time hours, with the chance to increase your take home pay with salary packaging options
Show Your Interest
Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients; working with an organisation that values your professional contribution and personal well-being. People of Aboriginal and Torres Strait Island heritage are strongly encouraged to apply.
To submit an application and to view a copy of the Position Description, click ‘Apply’ below or visit http://anglicaresq.org.au/career/ and refer to job number S3107
For further information please contact
Mark Edmonds on 0466 395 566
Applications close Friday 27th October 2017
Assistance from Recruitment Agencies is not required at this time
Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
About Us
Anglicare Southern Queensland is a proud member of the Anglicare Australia network. We provide the support you need for the life you want in partnership with government and other support organisations in response to identified care needs throughout southeast Queensland.
For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.
Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare Southern Queensland is here, to offer the best quality support to enable you to live the life that you want.
We also offer a range of specialist services within indigenous, homeless, multicultural and rural and remote communities. The work of Anglicare Southern Queensland stretches from Cairns to Coolangatta, from Birdsville to Brisbane and reaches out to support to people of all ages with a variety of needs.
Anglicare Southern Queensland has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs all working towards a happier, healthier community.