Administrator - Systems
Job No:
S3307
Location:
Anglicare SQ - Service Enablement - Woolloongabba, QLD
About the Position
At Anglicare SQ, our Service Enablement Team looks for efficiencies and process and system improvements to help users achieve their daily tasks with ease. This is a dedicated, creative, highly motivated team that likes to have fun whilst achieving organisational goals. Currently based in Woolloongabba, with an impending move to the CBD, we are looking for a full time Administrator - Systems to join us on a fixed term contract for six months, acting as the first point of call for client management system and database issues, providing helpdesk support to users. The role is also responsible for logging, documenting, and tracking client database system issues, acting as an escalation point for helpdesk jobs, and liaising with vendors to ensure these jobs are tracked through to resolution.
About You
This essential role provides support and assistance for users across the organisation and requires you to troubleshoot and offer solutions across a wide range of services. You will also have experience and capabilities in:
- Providing responses and solutions for Helpdesk queries and issues
- Acting as first point of contact for all CMS (Client Management System) and database problems
- Management of escalations and provide assistance and mentoring to Level 1 staff as required
- Keeping up to date with documenting and monitoring issues and follow-up requirements to ensure fast and accurate resolutions are achieved
- Performing systems testing and following correct procedure for any changes made
- Monitoring system requirements, identifying areas for improvement and recommending solutions
Your strong customer-focus and open, approachable demeanour will be supported by:
- Exceptional communication skills with the ability to relate both technical and non-technical information to a broad range of users
- An ability to work as part of a collaborate and cohesive team, but to also manage your own workload and priorities effectively
- Confidence in time-management and working under pressure with multiple deadlines
You will be required to hold a current National Police Certificate, Queensland Driver Licence and have a willingness to work outside of regular business hours if required. Qualifications and/or certifications in ICT-related fields would be beneficial.
What We Offer
Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy:
- The challenges that can expand your skill set in this demanding but rewarding fixed term role
- A friendly and dedicated team of professionals in a collaborative and supportive environment
- Easily accessible public transport options, including bus and train
- Ability to increase your take home pay with salary packaging
Show Your Interest
Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients; working with an organisation that values your professional contribution and personal well-being. People of Aboriginal and Torres Strait Island heritage are strongly encouraged to apply.
JOB NUMBER S3307
For further information please contact
Peter Clark on 07 3028 4762
Applications close Friday 2nd March 2018
Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
About Us
Anglicare Southern Queensland is a proud member of the Anglicare Australia network. We provide the support you need for the life you want in partnership with government and other support organisations in response to identified care needs throughout southeast Queensland.
For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.
Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare Southern Queensland is here, to offer the best quality support to enable you to live the life that you want.
We also offer a range of specialist services within indigenous, homeless, multicultural and rural and remote communities. The work of Anglicare Southern Queensland stretches from Cairns to Coolangatta, from Birdsville to Brisbane and reaches out to support to people of all ages with a variety of needs.
Anglicare Southern Queensland has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs all working towards a happier, healthier community.