Concierge
Job No:
S3441
Location:
Anglicare SQ - Client Service Centre - Woolloongabba, QLD
About the Position
Anglicare is committed to providing a wide range of integrated, flexible, responsive and easy to access services to people seeking individualised community supports and services. Current changes within the sector, including the National Disability Insurance Scheme and the Aged Care Reforms, have created an exciting opportunity for a full time Concierge to join our team based in Woolloongabba on a six month contract.
This is a key role focused on providing excellence in customer service as a first point of contact for potential and existing clients, working in partnership with clients to understand their goals, needs and preferences. This information and knowledge is then used to develop tailored solutions available for purchasing, and supporting clients to maximise their life outcomes. The Concierge also ensures that, during the process of negotiating and establishing a Service Agreement and its associated service provision, the key hallmarks of Anglicare SQ’s Service Model and values are applied.
About You
You have demonstrated experience working in a customer directed business environment, where clients purchase supports and services; you are comfortable working independently, and you will be results focused with experience that includes:
- A successful background in a client driven position including establishment, and initial engagement
- Working within values-based frameworks with a belief that every person can contribute to a community
- A proactive and positive approach to conducting telephone, virtual and face-to-face meetings
- Strong administration skills with the ability to plan and organise a complex workload
- Confidence in building networks and working as an ambassador of a service organisation
Your passion for the opportunities these reforms offer, and a dedication to growing and shaping Anglicare as a service provider will be coupled with:
- An ability to question effectively and listen actively to gain relevant information
- Demonstrated experience building rapport with clients, their carers and other stakeholders by establishing trust and respect
- A robust, well-developed knowledge of people and customer service
- An understanding that communication is not just written or verbal, and the ability to adapt to different situations and needs
- Exceptional organisation, problem-solving and time management. This is a self-regulating role so these skills are essential
- Critical thinking with well-developed negotiation and influencing capabilities, and the confidence to offer new suggestions and solutions
Travel is a large component of this role with a portion of your time spent outside of an office environment, engaging with clients and other stakeholders, within the region. You will also be required to travel to Brisbane several times throughout the year for development and training.
To be successful in this exciting position, your application will be supported by these qualifications:
- Diploma in Social, Behavioural or Health Sciences; Human or Social Services or similar
- A current Blue Card (Working with Children) with Yellow Card exemption
- A National Police Certificate
- Current Queensland Driver Licence
What We Offer
Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy:
- A key role within an expanding team who stand as an entry point to the organisation
- Variety and challenges along with the support of a passionate and proactive manager
- The opportunity to provide customers with access to services that enable them to live the life they want
- The chance to increase your take home pay with full PBI salary packaging options
- Convenient location South-East of the CBD with easy access to public transport
Show Your Interest
Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients; working within an organisation that values your professional contribution and personal well-being. Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection.
JOB NUMBER S3441
For further information please contact
Mark Edmonds on 0466 395 566
Applications close Friday 1st June 2018
Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
About Us
Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.
Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare is here, to offer the best quality support to enable you to live the life that you want.
Anglicare has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs and is a proud member of the Anglicare Australia network. We provide the support in partnership with government and other support organisations in response to identified care needs throughout Southeast Queensland.