Advisor - Client Services
Job No:
S3999
Location:
Anglicare SQ - Client Service Centre - Woolloongabba, QLD
About the Position
Anglicare’s Client Service Centre drives a great client experience by ensuring we operate a highly efficient and customer-centric business model. Our dedicated and creative team work collaboratively with services across Queensland to make a real difference to the lives of our clients. We are looking for a full time Advisor - Client Services to join us in Woolloongabba on a fixed term contract (until December 2019) who is available for an immediate start. You must be available to work a rotational roster with shifts between 7.00am and 7.00pm, five days per week.
You will be responsible for acting as the first point of contact for prospective and existing clients of Anglicare. For prospective clients you will be responsible for connecting them with services that Anglicare provides, and support their entry into service. Existing clients may require additional support and have question about their services.
The key focus of this role is to establish a connection with the client through a personalised and positive customer experience that reflects the Anglicare brand, ensuring the client’s needs are understood and responded to appropriately, and placing Anglicare as preferred choice for service delivery.
About You
This is a high-volume, fast paced call centre role that manages both inbound and outbound calls. Our successful candidate will offer a calm, professional attitude and the following experience:
- A successful background in a frontline, first-contact call centre environment with continuous call response
- The highest level of customer service and strong rapport building skills
- A friendly demeanor and dedication to providing solutions; strong, high-quality communication skills
- Working with minimal direct supervision, including managing your time and workflow
- An ability to empathise with elderly and disabled people and their carers - and challenges they may be facing
- Proven ability to listen actively, engage with clients and develop an understanding of their needs
- Intermediate Microsoft Office; strong alpha-numeric data entry skills and exceptional level of accuracy
- Dedicated to maintaining client confidentiality and privacy and working consistently within professional boundaries
You will be required to hold a current National Police Certificate and a Certificate III in Call Centre Communications would be beneficial. Previous experience in the use of Procura would also be an advantage.
What We Offer
Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy:
- Extending your skill set in a fast paced role with a variety of requirements
- Working with a passionate and highly-motivated team of professionals
- Genuine career growth and professional development opportunities
- Excellent pay structure including full PBI salary packaging options
- The convenience of a location South-East of the CBD with easy access to public transport
Show Your Interest
Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients; working with an organisation that values your professional contribution and personal well-being.
Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection.
JOB NUMBER S3999
For further information please contact
Jessica Taylor on 07 3028 4731
Applications close Wednesday 29th May 2019
Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position
About Us
Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support.
Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare is here, to offer the best quality support to enable you to live the life that you want.
Anglicare has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs and is a proud member of the Anglicare Australia network. We provide the support in partnership with government and other support organisations in response to identified care needs throughout Southeast Queensland.